Terms and Conditions of Sale

Last updated: 5 août 2026

These Terms and Conditions of Sale form the contract between you and [À COMPLÉTER — raison sociale, ex. « ITIA SARL »] when you buy on ITIA. They set out what you are buying, at what price, how you receive it, what you may do with it, and what happens if something goes wrong. Please read them before ordering: they become binding on you as soon as your order is confirmed.

1. Purpose and scope

These Terms and Conditions of Sale (the “Terms”) govern all sales and services concluded on the ITIA website between [À COMPLÉTER — raison sociale, ex. « ITIA SARL »] (the “Seller”) and any natural or legal person making a purchase (the “Customer”).

They apply to every offer available on the Site: downloadable digital projects, service and support engagements, physical goods requiring delivery, access to the investor area and, more generally, any feature giving rise to a payment.

Placing an order implies full and unreserved acceptance of these Terms in the version in force on the day of the order. The Customer declares that they have the legal capacity to contract. Where an order is placed on behalf of a legal entity, the individual confirming it declares that they have authority to bind that entity.

The Seller may amend these Terms at any time. The version applicable to a given order remains the one accepted when that order was confirmed; a later amendment has no effect on contracts already concluded.

2. Definitions

• Site: the ITIA platform, reachable through a web browser or the ITIA mobile application.
• Account: the personal area created by the Customer, protected by their credentials.
• Project: a set of digital files and accompanying documentation, offered for download after purchase.
• Service: work carried out by the ITIA team, such as installation, configuration, training or support.
• Physical product: a tangible good giving rise to shipment or hand delivery.
• Order: the act by which the Customer confirms their purchase and proceeds to payment.

3. Customer account

Placing an order requires the prior creation of an Account. The Customer undertakes to provide accurate information and to keep it up to date, in particular their email address, which is the sole channel through which order confirmations, download links and tracking information are sent.

The Customer is responsible for keeping their credentials confidential and for any operation carried out from their Account. They must inform the Seller without delay of any unauthorised use. The Seller provides two-factor authentication, the activation of which is strongly recommended for accounts holding purchased projects or administrative rights.

The Seller may suspend or close an Account in the event of a serious breach of these Terms, established fraud, non-payment or manifestly abusive use of the service. Closure does not give rise to any refund of sums already paid for orders that have been performed.

4. Description of the offers

Digital projects. These comprise websites, artificial intelligence solutions and agents, automations, dashboards, datasets, components and templates. They are delivered as downloadable files together with their documentation. Each product page describes precisely what is delivered; that description prevails.

Services. The Seller offers installation, configuration, deployment and support engagements. Their content, duration and terms are agreed before work begins, where applicable during an appointment booked from the customer area.

Physical products. Certain offers involve the handover of a tangible good. They are subject to the specific provisions of Article 8.

Investor area. Access to the investor area is subject to a subscription and to specific conditions, described in Article 14.

Visuals, demonstrations and screenshots shown on product pages are illustrative. Minor presentational differences that do not affect essential characteristics cannot constitute a lack of conformity.

5. Prices

Prices are shown in euros, all taxes included, with their equivalent in CFA francs (XAF) calculated at the guaranteed fixed parity of €1 = 655.957 FCFA. As this parity is fixed, the conversion exposes the Customer to no exchange-rate risk.

The applicable price is the one displayed when the order is confirmed. The Seller reserves the right to change its prices at any time, with no effect on orders already confirmed.

Any delivery charges, customs duties, local taxes or banking fees applied by the Customer’s own institution are added to the displayed price and remain payable by the Customer.

In the event of a manifest display error — in particular a price that is derisory in relation to the value of the goods — the Seller reserves the right to cancel the order and refund the Customer in full, without further compensation.

6. Orders and formation of the contract

The Customer selects the desired offer, reviews the order summary, corrects any information entered where necessary, and then proceeds to payment. That final step constitutes acceptance of the price, of the product description and of these Terms.

The sale is deemed concluded upon actual confirmation of payment by the relevant provider, and not upon mere validation of the basket. An acknowledgement is sent to the Customer by email.

The Seller reserves the right to refuse or cancel an order in the event of an unresolved earlier dispute, suspected fraud, unavailability of the product, or a manifestly abnormal request.

7. Payment

Payment is made online and securely through Stripe Payments Europe, Limited (carte bancaire) et CamPay (Mobile Money MTN / Orange). Card payments benefit from strong customer authentication (SCA / 3-D Secure); Mobile Money payments are confirmed directly with the operator.

No bank card data is collected, processed or stored by the Seller. That information is entered on the payment provider’s interface, which alone secures it in accordance with industry standards.

An order is confirmed only once payment has been accepted. A refused authorisation, a subsequent chargeback or non-payment automatically suspends access to the files and services concerned until the situation is regularised.

8. Delivery

Digital projects. Delivery is digital and immediate: as soon as payment is confirmed, the files are made available to the Customer from their “My purchases” area, through personal download links that are time-limited and can be regenerated from the Account. Customers are advised to keep a local copy of the files they download.

Physical products. Delivery is made to the address given by the Customer, who is responsible for its accuracy. Stated lead times are indicative and run from confirmation of payment. The Customer is kept informed of progress from their personal area. On handover, the conformity of the parcel is checked jointly; any reservation must be raised immediately and confirmed in writing within forty-eight hours.

Services. Engagements are performed according to the agreed schedule. Where performance requires input from the Customer — provision of access, content or approvals — the timeline is suspended until the expected items are received.

Late delivery gives rise to no compensation where it results from force majeure, from a carrier’s failure, or from incorrect information supplied by the Customer.

9. Right of withdrawal

Digital projects constitute digital content supplied on an intangible medium, performed immediately. By confirming their order and accessing the download, the Customer expressly requests immediate performance and acknowledges that they waive their right of withdrawal from the moment the files are first downloaded.

For consumer Customers residing in the European Union, this waiver applies under the conditions laid down by Directive 2011/83/EU on consumer rights, which excludes the right of withdrawal for digital content whose performance has begun with the consumer’s prior express consent and acknowledgement of the loss of that right.

For physical products, consumer Customers residing in the European Union have fourteen days from receipt to exercise their right of withdrawal, without having to give reasons. The goods must be returned complete, in their original packaging and in resaleable condition, with return costs borne by the Customer unless otherwise agreed.

For services whose performance has begun with the Customer’s agreement before the end of the withdrawal period, the Customer remains liable for the amount corresponding to the work already carried out.

10. Licence to use the projects

Unless otherwise stated on the product page, the purchase of a project grants the Customer a non-exclusive, worldwide, perpetual and non-transferable licence to use the delivered files for their own purposes, including professional and commercial ones.

This licence allows the Customer in particular to:

• install, run and modify the files for their own needs;
• deploy them on their own behalf or on behalf of an end client as part of an engagement;
• keep backup copies.

It prohibits them from:

• reselling, assigning, renting, lending or redistributing the files as they stand, whether free of charge or for consideration;
• publishing them on a public repository or a competing marketplace, even with superficial modifications;
• removing intellectual property or authorship notices;
• using them to train a machine-learning model intended to reproduce their substance.

Intellectual property rights in the projects remain the property of the Seller or of their respective authors. Breach of this licence terminates it automatically, without prejudice to further proceedings.

11. Warranties

Projects are supplied “as is”. The Seller warrants that they correspond to the description on their product page as at the date of purchase and that they are free of malicious code.

The Seller provides thirty days of support from the purchase, covering installation and use of the delivered product. This support covers neither the development of new features, nor adaptation to an environment for which the product was not designed, nor in-depth training, all of which are separate engagements.

The Seller does not warrant that the projects will operate without interruption or error in every environment, nor that they will remain compatible with future versions of the third-party technologies on which they rely.

Consumer Customers retain the benefit of the mandatory statutory warranties applicable in their country of residence, in particular the warranty of conformity and the warranty against hidden defects.

12. Liability

The Seller’s liability is limited to direct, foreseeable and certain damage resulting from a breach attributable to it. It shall not exceed, on all grounds combined, the amount actually paid by the Customer for the order concerned.

Indirect damage is excluded, in particular loss of business, loss of revenue, loss of data, loss of customers, damage to reputation and commercial prejudice.

The Seller is not answerable for the use the Customer makes of the delivered files, for the modifications they make to them, for their technical environment, or for the consequences of their own failure to keep backups.

Where the Seller acts as the operator of a marketplace, connecting a third-party seller with a buyer, its liability is limited to the proper functioning of that intermediation. Conformity of the product is then a matter for the third-party seller.

These limitations apply neither in cases of gross negligence or wilful misconduct, nor in cases of personal injury, nor where a mandatory provision precludes them.

13. Complaints and refunds

Any complaint should be sent to contact@itia-web.com, together with the order number and a precise description of the problem encountered. The Seller acknowledges receipt and provides a reasoned reply within a reasonable time.

Where a lack of conformity is established and cannot be remedied, the Seller refunds the amount paid, using the same payment method as that used for the order. Access to the files concerned is then revoked.

No refund is due on the sole ground of a change of mind concerning digital content that has already been downloaded.

14. Investor area

Access to the investor area is subject to a four-month subscription and to the signature of a specific agreement, whose provisions prevail over these Terms in the event of conflict. The exact duration and price are restated on the subscription page before any payment.

Such access allows project files and development information to be consulted. It constitutes neither investment advice, nor a personalised recommendation, nor a guarantee of return. Any decision to commit funds rests solely with the investor, where appropriate after taking advice from a qualified professional.

The subscription is renewed at term according to the arrangements notified to the Customer, who receives a reminder beforehand. Failing renewal, access is suspended without any pro-rata refund of sums already paid.

15. Force majeure

Neither party shall be held liable for a failure resulting from an event beyond its reasonable control: natural disaster, armed conflict, decision of a public authority, widespread power or network outage, major failure of an infrastructure operator, or large-scale cyber-attack.

The obligations affected are suspended for the duration of the impediment. Should it continue beyond sixty days, either party may terminate the contract, and the Customer is then refunded for services not performed.

16. Personal data

Data collected in connection with an order is processed in accordance with the Privacy Policy, which forms an integral part of these Terms. Invoices and accounting records are retained for the period required by the applicable regulations.

17. Severability and forbearance

Should any provision of these Terms be declared void or unenforceable, the others shall retain their full effect. The provision set aside shall be replaced by a valid clause of equivalent economic effect.

The Seller’s failure to rely on a breach shall not constitute a waiver of its right to rely on it subsequently.

18. Disputes and governing law

These Terms are governed by Cameroonian law, including the OHADA Uniform Acts.

In the event of a dispute, the parties undertake first to seek an amicable settlement. Failing agreement within thirty days of the written complaint, the dispute falls within the jurisdiction of the courts of Yaoundé.

Consumer Customers residing abroad retain the benefit of the mandatory provisions of their country of residence, including where those provisions designate another jurisdiction. Consumers in the European Union may use the European online dispute resolution platform.

19. Contact

[À COMPLÉTER — raison sociale, ex. « ITIA SARL »] — contact@itia-web.com — +237 687 061 710 · +33 7 53 09 27 39 — [À COMPLÉTER — adresse complète], Yaoundé, Cameroun. See also the Contact page.